Velora Cleaning

Privacy Policy

Last Updated: January 2026

Introduction

At Velora Cleaning Services Ltd (“we”, “us”, “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.veloracleaning.co.uk or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Information

Name and contact details (email, phone, address)
Billing and payment information
Service preferences and requirements

Technical Data

IP address and browser type
Pages visited and time spent
Device information and operating system

Cookies Data

Session cookies for functionality
Analytics cookies for improvement
Preference cookies for personalisation

How We Use Your Information

We process your personal data on the following legal bases: 

1

Service Provision

contract performance (necessary to fulfil your booking).

2

Communication

legitimate interest (to respond to enquiries and provide service updates). 

3

Payment Processing

contract performance (necessary to fulfil your booking).

4

Website Improvement

legitimate interest (to analyse and improve our website).

5

Legal Compliance

To comply with legal obligations, prevent fraud, and protect our rights and the rights of others.

6

Marketing

To send promotional materials and special offers (only with your explicit consent).

Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

Legal Requirements

Business Transfers

Data Security

We implement appropriate technical and organisational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

Our security measures include:

  • SSL encryption for data transmission
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Secure data storage with encryption
  • Regular staff training on data protection

Data Retention

Enquiry form data may be retained for up to 2 years from our last contact with you. Booking, invoice and payment records are retained for up to 6 years where applicable, for tax and legal purposes.

Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data.

Right to Rectification

You have the right to request correction of inaccurate information.

Right to Erasure

You have the right to request deletion of your personal data.

Right to Restrict

You have the right to request restriction of processing your data.

Right to Portability

You have the right to request transfer of your data to another organisation.

Right to Object

You have the right to object to processing of your personal data.

ICO complaint

Enquiry form data may be retained for up to 2 years from our last contact with you. Booking, invoice and payment records are retained for up to 6 years where applicable, for tax and legal purposes.

Cookies Policy

We use cookies and similar tracking technologies to track activity on our website and hold certain information.

Essential Cookies

Required for the website to function properly. These cookies enable basic functions like page navigation and access to secure areas.

Cannot be disabled

Analytics Cookies

Help us understand how visitors interact with our website by collecting and reporting information anonymously.

Optional

Marketing Cookies

Used to track visitors across websites to display relevant advertisements.

Optional

You can control cookies through your browser settings. However, disabling essential cookies may affect your experience on our website.
Manage Cookie Preferences

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.