Last Updated: January 2026
At Velora Cleaning Services Ltd (“we”, “us”, “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.veloracleaning.co.uk or use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
We collect several types of information from and about users of our website and services, including:
We use the information we collect for various purposes, including:
To provide, maintain, and improve our cleaning services, schedule appointments, and communicate with you about your bookings.
To send service updates, respond to inquiries, and provide customer support via email, phone, or SMS.
To process payments, send invoices, and manage billing for services rendered.
To analyze website usage, improve our content, and enhance user experience.
To comply with legal obligations, prevent fraud, and protect our rights and the rights of others.
To send promotional materials and special offers (only with your explicit consent).
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
Our security measures include:
Under UK GDPR, you have the following rights regarding your personal data:
You have the right to request copies of your personal data.
You have the right to request correction of inaccurate information.
You have the right to request deletion of your personal data.
You have the right to request restriction of processing your data.
You have the right to request transfer of your data to another organization.
You have the right to object to processing of your personal data.
We use cookies and similar tracking technologies to track activity on our website and hold certain information.
Required for the website to function properly. These cookies enable basic functions like page navigation and access to secure areas.
Help us understand how visitors interact with our website by collecting and reporting information anonymously.
Used to track visitors across websites to display relevant advertisements.
You can control cookies through your browser settings. However, disabling essential cookies may affect your experience on our website.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.