Terms & Conditions – Velora Cleaning
Last Updated: January 18, 2026
Welcome to Velora Cleaning. These Terms & Conditions govern your use of our website and the cleaning services we provide. By using our website or booking our services, you agree to these terms.
1. Acceptance of Terms
By accessing or using the Velora Cleaning website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
2. Services
Velora Cleaning provides professional cleaning services, including but not limited to:
Domestic home cleaning
Office cleaning
Deep cleaning
Move-in / Move-out cleaning
All services are provided based on the booking details you submit and our availability.
3. Booking & Confirmation
To book a service, you may submit a request through our website or contact us directly.
A booking is confirmed only when Velora Cleaning sends you a confirmation email or message.
We reserve the right to accept or reject any booking at our discretion.
4. Pricing & Payment
Service pricing is based on the type of cleaning, property size, and the time required.
Payment terms will be communicated at the time of booking.
You agree to pay all charges associated with your booking. If payment is not received, Velora Cleaning reserves the right to cancel or suspend services.
5. Cancellation & Rescheduling
You may cancel or reschedule your booking by contacting us via email at info@veloracleaning.co.uk
Cancellation policy: Please contact us at least 24 hours in advance to avoid cancellation charges.
Rescheduling: We will do our best to accommodate rescheduling requests based on availability.
6. Customer Responsibilities
To ensure a smooth service, customers should:
Provide accurate property details and access information
Clear any personal items or obstacles from cleaning areas
Inform us of any specific cleaning requirements or allergies
Ensure pets are secured during cleaning sessions
7. Service Limitations
Velora Cleaning will not be responsible for:
Cleaning of hazardous materials or unsafe environments
Moving heavy furniture unless previously agreed
Repairing pre-existing damage or stains
Loss or damage to personal items that were not disclosed
8. Liability
Velora Cleaning will take reasonable care while providing services. However, we are not liable for:
Indirect, special, or consequential damages
Any loss or damage due to third-party services or links
Any damage arising from customer negligence or failure to disclose important information
9. Use of Website
You may use our website for lawful purposes only. You agree not to:
Use the website to post or send spam, offensive content, or unlawful material
Attempt to access restricted areas of the website
Copy, reproduce, or republish our content without permission
10. Intellectual Property
All content on the Velora Cleaning website, including text, images, and logos, is owned by Velora Cleaning or used with permission. You may not use our brand or content without written consent.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you agree to our data collection and processing practices.
12. Changes to Terms
We may update these Terms & Conditions at any time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after changes constitutes acceptance of the updated terms.
13. Governing Law
These Terms & Conditions are governed by the laws of the United Kingdom and England & Wales.
Contact
If you have any questions about these Terms & Conditions, please contact us at:
info@veloracleaning.co.uk